How do I create an account? 
Join the Misty Mynx community by creating your account. Just enter your name, email, and set a password. You can also sign up quickly using your Facebook or Google account. Having a Misty Mynx account means smoother checkouts, order tracking, and access to exclusive perks like gift cards for easy returns.

How can I change my password or update my personal information? 
To update your details, simply log in to your Misty Mynx account and go to your profile settings. If you’ve forgotten your password, no worries! Just click on the “Forgot Your Password?” link on the login page, and we’ll send you an email to help you reset it.

What should I do if I'm having trouble using the website?
If you’re having a tough time navigating the website, don’t stress! To ensure everything runs smoothly, it’s a good idea to enable cookies and JavaScript in your browser. If you run into any issues, our customer service team is ready to help out. Please reach out to us by calling (+66) 2118 2000 or emailing customerservice@jaspal.co.th. We’ve got your back.

How can I track my order? 

We understand that waiting for your new Misty Mynx pieces is exciting. You can easily track the journey of your order in a few simple ways :

• Head over to the "My Orders" section in your Misty Mynx account. 
  
• Click the tracking number that’s in your shipment confirmation email. 
  
• For a direct check, visit the DHL website and enter your order number: https://ecommerceportal.dhl.com/track/pages/customer/trackItNowPublic.xhtml

What are the shipping times and costs? 
We’re excited to offer standard delivery within Thailand for just 60 THB. Your order will be processed within 48 hours of confirmation and shipped on a business day, so it’ll reach you in no time. 

Do you ship internationally? 
Absolutely! Misty Mynx is proud to share our style with the world through our international shipping partner, DHL. Just a heads up: all items shipped internationally are final sale and can’t be returned or exchanged.

Will I be charged customs or import duties? 
For our international friends, please note that your order may be subject to local import duties and taxes. These charges come from your local customs authority and will be the recipient's
responsibility.

Can I change or cancel my order after it’s been placed? 
Once you confirm your order, we kick into high gear to get it processed and shipped, so we can’t modify or cancel it afterward. If you decide to change your mind upon delivery, check out our
domestic return policy. We're here for you.

What’s the deal with returns and exchanges? 
We want you to be pleased with your purchase. If you’re in Thailand, you can return items within 7 days of receiving them. Just make sure they’re in their original, unworn condition with all the tags still on. Now, for hygiene reasons, cosmetics perfumes should be unopened. Also, items like jewelry, swimwear, bodysuits, and intimates can’t be exchanged or returned. Keep in mind that items from our "End of Season" sales and any purchases made with online credit are final.

How do I start a return or exchange? 
We’ve made this super easy for you:

- Online Returns: Log in to your account and head to "My Orders" to kick things off. If you checked out as a guest, use your order number and email to find the return form. Once approved, you’ll have 7 days to send it back to us.
- In-Store Exchanges: Swing by any Misty Mynx store within 14 days. Bring your item and your Delivery Order (D/O) documents, and our friendly in store stylists will be thrilled to help you out.

When will I see my refund? 
Once we receive your returned item, our team will inspect it within 3-5 working days. Once everything is in order, your refund will be processed within 7 working days and issued as a gift card. This card is good for 30 days and will link directly to your Misty Mynx account or the email you used when ordering. If you paid with a credit or debit card, those refunds may take up to 45 working days, depending on your bank’s policies.

Can I return or exchange sale items? 
Items from our "End of Season" sales are final, so no returns on those. But items from other promotions? You can return them for a gift card, following our policy.

What if my item arrives damaged or defective? 
We take quality seriously. If you think you got a faulty item, reach out to our Customer Relations Department right away at customerservice@jaspal.co.th. Including a photo of the item and your receipt will help us sort things out quickly.

What payment methods do you accept? 
We accept a range of secure payment methods, making your checkout process easy and hassle-free. Rest assured, your financial details are safe with us.

Is your site secure for payments? 
Definitely! Your privacy matters to us. Our website features strong security measures, and our "Privacy & Cookies Policy" clearly outlines how we protect your personal information. 

How do I use a discount or promotional code? 
To snag your special discount, just enter your promotional code in the designated field at checkout. Make sure you’re logged into your Misty Mynx account, as our exclusive promotions are typically for our members only.

How do I find the right size or fit? 
Finding your perfect fit is easy with our size guide! We provide detailed measurement charts for our collections so that you can select your new pieces with confidence. Just compare your measurements to our guide to find your ideal Misty Mynx size.

How do I care for my items (washing and ironing instructions)? 
To keep your Misty Mynx garments looking great, be sure to follow the care instructions on the label of each item. Proper care will help your pieces stay timeless and beautiful in your wardrobe.