WHEN WILL I RECEIVE MY REFUND?

Upon completion of the item inspection process, the company will refund the customer the amount paid for the product within 14 business days. However, suppose the returned item is found to be damaged, used, or in a condition different from its original state for any reason, and it does not meet the specified requirements. In that case, the company reserves the right to decline the return of the item or refund as requested by the customer. In such cases, the item that cannot be refunded will be sent back to the original shipping address of the order.

Refund Methods:
The available refund methods are as follows:

1. All payment methods will receive refunds in the form of Online Credit equal to the product value paid. To receive the credit, you must apply for membership on the website. The credit will be valid for 30 days from the time it is received in the member account system.
2.  If you reject the delivery after a successful order and payment, you will receive a refund in the form of online store credit only.
3. For customers who used Online Credit for purchasing: The company reserves the right to decline the return of the product and the refund in all cases.

Note:

• We reserve the right to decline the return of products at special prices during the End of Season sales, products paid with Online Credit, and products that do not meet the return conditions. Click here to read the detailed return conditions.
• We also reserve the right to decline the refund of shipping charges (if applicable) in cases where customers change their minds, are unsatisfied, reject the received products, or for other reasons that result in the return of products to the company.
• If customers want to return products purchased during promotional periods or with special discounts and are eligible for returns, the company will refund in the form of Online Credit only. This applies regardless of the payment method chosen for the order. To use the Online Credit to replace the paid amount, customers must sign up as members and verify their identity before it can be credited to their member account.
• For products purchased with JPS Club points, if returned, the refund will only be for the actual purchase amount after deducting the redeemed discount. The points used for the discount cannot be refunded to the JPS Member account.

International Returns:
We apologize for any inconvenience, but we do not have a return and exchange policy for international shipments. Please make sure to review product details carefully before making a purchase. If you encounter issues related to product quality or receive an incorrect item, feel free to contact our customer support team for assistance at customerservice@jaspal.co.th or Tel. 02-118-2000.