Get free standard shipping within Thailand on orders over 1,500 THB


Choose from these three options for making a return in Thailand. Click here for international returns.


Online Returns:

  • Log in to your Misty Mynx account and click My Orders
  • Select the order with the item(s) you wish to return and click the ‘Return’ button
  • Fill out the online form with your reasons for returning the item(s). Then click ‘Submit’.
  • Our customer service team will contact you to confirm your details and address before our courier arranges to pick-up your returned item(s).


Returns by Post:

To make a return by post, you can contact our customer service team at or at (+66) 2-118-2000  Our office hours are Monday - Friday from 08:30 am - 5:30 pm (GMT+7).

Once you receive confirmation from our team, you can return your products via post or other delivery services to the address below:


    Misty Mynx E-Commerce

    Warehouse 1 / Jaspal Public Company Limited

    1054 Soi Sukhumvit 66/1

    Prakanong Tai, Prakanong

    Bangkok, Thailand 10260


We will send you a confirmation email when our team has received your returned items. 


In-Store Returns: Coming Soon


International Returns:

For international returns, please email us directly at and our team will be happy to help you with the next steps.

If you believe an item is damaged when you receive it, please note the following 

  • Refunds for damaged items will be credited back to the original form of payment as detailed in our Returns Policy.
  • We’ll give you store credit for shipping expenses incurred for the return of damaged items up to 800 Baht. Please attach the original mailing receipt when claiming your refund.
  • Only items confirmed to be damaged before use are eligible for refunds or mailing reimbursements.
  • Any shipping fees above 800 Baht or any import taxes incurred from the return of damaged items will be at the expense of the customer.

Special Notes:

  • Promotional items, discounted items or items purchased during the Mid-Season, End of Season or other sales and promotions periods cannot be returned.
  • You must receive your merchandise before requesting an exchange, return or refund.
  • We reserve the right to reject returned items that are not in their original condition as detailed above, or those items received after the return period.