HOW DO I MAKE A RETURN?

Choose from these three options for making a return in Thailand. Click here for international returns.

Online Returns:

• Log in to your Misty Mynx account and click My Orders
• Select the order with the item(s) you wish to return and click the ‘Return’ button
• Fill out the online form with your reasons for returning the item(s). Then click ‘Submit’.
• Our customer service team will contact you to confirm your details and address before our courier arranges to pick-up your returned item(s).

Returns by Post:

To make a return by post, you can contact our customer service team at support@mistymynx.com or at (+66) 2-367-2099. Our office hours are Monday - Friday from 08:30am - 5:30pm (GMT+7).

Once you receive confirmation from our team, you can return your products via post or other delivery services to the address below:

    Misty Mynx E-Commerce

    Warehouse 1 / Jaspal Company Ltd.

    1054 Soi Sukhumvit 66/1

    Prakanong Tai, Prakanong

    Bangkok, Thailand 10260

We will send you a confirmation email when our team has received your returned items. 

In-Store Returns: Coming Soon

International Returns:

For international returns, please email us directly at support@mistymynx.com and our team will be happy to help you with the next steps.

If you believe an item is damaged when you receive it, please note the following 

• Refunds for damaged items will be credited back to the original form of payment as detailed in our Returns Policy.
• We’ll give you store credit for shipping expenses incurred for the return of damaged items up to 800 Baht. Please attach the original mailing receipt when claiming your refund.
• Only items confirmed to be damaged before use are eligible for refunds or mailing reimbursements.
• Any shipping fees above 800 Baht or any import taxes incurred from the return of damaged items will be at the expense of the customer.

Special Notes:

• Promotional items, discounted items or items purchased during the Mid-Season, End of Season or other sales and promotions periods cannot be returned.
• You must receive your merchandise before requesting an exchange, return or refund.
• We reserve the right to reject returned items that are not in their original condition as detailed above, or those items received after the return period.

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